About us

Row of Cabs outside Derry City Airport

City Cabs have been serving our community for over four decades. We are based in Derry City Centre and have the largest fleet of PSV’d taxis in the North West area. Our uniformed drivers adhere to DOE guidelines and hold a private-hire license. City Cabs cars have prominent roof signs making them easily identifiable and our experienced team go the extra mile, providing excellent customer service at all times.

Quality Standards Achieved

City Cabs commitment to quality and continuous improvement is measured through the accredited standards we have achieved. Quality Standard ISO 9001and ISO 14001 represents an industry best practice for companies who have a focus on customer care and excellence. It demonstrates our continued investment in policies and systems to support the effective operation of our service for our customers. It includes a bespoke quality and environmental policy, monitoring of services and resources, staff training along with regular audits to ensure our quality and environmental standards are maintained.
We also have accreditations for Investors in People and are one of the very first World Host recognised businesses in Northern Ireland.

We use the latest technology

City Cabs use the Autocab automated dispatch system which is supported 24 hours a day by degree-qualified engineers. We use GPS (Global Positioning System), adding a further level of refinement and functionality to our booking and dispatch system. GPS trackers in our taxis display the vehicle’s real-time position to our dispatch team, meaning we can locate our cars at all times and keep you informed.

At a glance...

24/7 Operator

24/7 Operator

We have a dedicated team of operators and drivers on hand 24/7 ready to take your booking.

GPS & Automation

GPS & Automation

City Cabs vehicles are equipped with GPS, backed up with a fully automated dispatch system.

Ring/Text Back Service

Ring/Text Back Service

We operate a free 'Ring/Text-Back' service which lets you know instantly that your taxi is waiting.

Investors In People

World Host

ISO 9001

ISO 14001

Northern Ireland COC

Calls to City Cabs may be recorded for monitoring or training purposes